1. Partial Refunds for Dissatisfaction

If you are not satisfied with the images provided, you may request a partial refund. This refund accounts for the costs incurred during the creation process.

• Refund Amount: Up to 50% of the total package price paid.

• Refund requests must be submitted within 7 days of receiving the watermarked images.

2. Eligibility for Refund

To be eligible for a partial refund:

• You must provide specific feedback on why the images did not meet your expectations.

• Refunds are not applicable for subjective preferences unless the images significantly deviate from the instructions provided in your initial brief or do not look like you from the photos you provided.

3. Adjustments and Corrections

Before requesting a refund, you have the option to request adjustments to the images. Small refinements can often align the photos with your expectations, and we are happy to work with you to achieve this at no additional cost.

4. Add-Ons and Extras

Refunds for add-on purchases, such as extra photos, are not available once these photos have been selected and delivered.

5. Turnaround Time

We aim to deliver your watermarked images within 48 hours of receiving all required information and uploads. However, delays may occasionally occur due to unforeseen circumstances.

In the event of a delay:

• You will be notified promptly with an updated delivery estimate.

• Extra images may be offered in compensation for a delay.

Please note that at no time will a full refund be issued due to delays. We remain committed to resolving any timing issues fairly and professionally while ensuring you receive the high-quality images you expect.

6. Refund Process

To request a refund, please email us at info@refinesnap.com with:

• Your order details and name

• Specific feedback about the images

• Whether you prefer adjustments or a partial refund

We will review your request and respond within 3 business days with a resolution.

7. Final Note

We are committed to providing an exceptional service and ensuring customer satisfaction. While we strive to produce images that match your vision, we appreciate your understanding of the creative variability involved with AI-generated content.